Skip to main content
TrustRadius
Zoom Phone

Zoom Phone

Overview

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network…

Read more
Recent Reviews

Zoom Phone review

10 out of 10
March 31, 2024
We use Zoom Phone for all of our Associates with the exception of our Call Center. Each associate is assigned a direct dial number. We …
Continue reading

Very Impressed with Zoom Phone

10 out of 10
March 31, 2024
Use this for sales outreach on a daily basis, and setting up meetings with ease with clients. I use Zoom Phone at every part of my day, …
Continue reading

Zoom Phones, the other Zoom Zoom

9 out of 10
March 31, 2024
We have decisively adopted Zoom Phone as our primary phone system for all business calls. Our primary challenge was overcome by …
Continue reading

My Zoom Phone review

8 out of 10
March 21, 2024
Conference rooms, meetings, voice/call-queues, and scheduling are all solutions we use Zoom Phone for.
Continue reading

Global launch Zoom Phone

10 out of 10
November 11, 2022
Global migration from an on-site Avaya to Zoom Phone and the move is very easy. Great feedback from users on their new features they can …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (21)
    10.0
    100%
  • Mobile app for iOS (21)
    10.0
    100%
  • Call recording (22)
    9.8
    98%
  • Directory of employee names (21)
    9.3
    93%

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
Zoom Phone

Zoom Phone

N/A
Unavailable

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://zoom.us/pricing/zoom-phone

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

36 people also want pricing

Alternatives Pricing

Google Voice

Google Voice

$10
per month
What is Google Voice?

Google Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

Grasshopper

Grasshopper

$29
per month
What is Grasshopper?

Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

Return to navigation

Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

9.5
Avg 8.2

Call Management

Customized phone system settings

9.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

9.6
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

10
Avg 8.3
Return to navigation

Product Details

What is Zoom Phone?

Built on Zoom's platform, Zoom's cloud phone consolidates business communication and collaboration into a single system. Available in 40+ countries, with expandable coverage through a bring-your-own-carrier offering, Zoom Phone supports inbound and outbound calling through the public switched telephone network (PSTN).


Features:
Post call summary & next steps
A post-call summary from Zoom’s AI Companion keeps the focus on the conversation instead of taking notes.

Voicemail task extraction
Tasks can be extracted from voicemails to speed getting caught up and understanding the next steps, without going through every voicemail.

Voicemail prioritization
Prioritizes urgent voicemails to help organize the work day.

Team SMS summary thread

Provides a concise overview of Team SMS threads in PowerPack so users can quickly catch up after time away from the phone.

Zoom Phone Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Zoom Phone Videos

Zoom Phone is a full-featured cloud phone system built on the Zoom platform.
Zoom Workplace is an AI-powered collaboration platform.

Zoom Phone Integrations

Zoom Phone Competitors

Zoom Phone Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Zoom Phone Downloadables

Frequently Asked Questions

RingEX, Google Voice, and Grasshopper are common alternatives for Zoom Phone.

Reviewers rate Answering rules and Mobile app for iOS and Mobile app for Android highest, with a score of 10.

The most common users of Zoom Phone are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(92)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
February 27, 2024

Zoom Phone is excellent Cloud-Based VoIP

DL
DAVE LYONS
IT DIrector
Texas Baptists (Religious Institutions, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Zoom Phone was a great fit for us as our staff, mostly non-technical, was all-in on Zoom. We were able to go fully cloud-based with just a handful of handsets. It was easy to use personal cell phones as office phones. The price is competitive with other providers and it works very well for our staff, many of whom do not have offices but work throughout the state. We have had no issues with downtime, and when we've needed tech support for setting up features, Zoom Support has been responsive and very helpful. We recently renewed for another 3 years.
Pros and Cons
  • Call routing for main numbers without needing call center software
  • Transcription and emailing of voice mails
  • Full functionality on cell phones
  • Easy porting and implementation
  • Intuitive for staff to use
  • Call quality when there is not a good internet connection can be spotty
  • Looking up staff members seems to require one click more than I'd like
Likelihood to Recommend
Zoom Phone is outstanding when you have multiple offices and some road warriors. Any environment that is well-served by a cloud-based phone system would be well-served by Zoom Phone. It is very easy to manage with current staff. The seamless integration with Zoom Meetings is very helpful. I highly recommend it.
Zoom Phone Feature Ratings
Cloud PBX (5)
90%
9.0
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
90%
9.0
User templates
90%
9.0
Call reports
80%
8.0
Directory of employee names
90%
9.0
Call Management (5)
100%
10.0
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
100%
10.0
Message alerts
100%
10.0
VoIP system collaboration (4)
100%
10.0
Video conferencing
100%
10.0
Audio conferencing
100%
10.0
Video screen sharing
100%
10.0
Instant messaging
100%
10.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
Return on Investment
  • Freed us from buying and managing servers for an on-prem system
  • Kept our staff in better touch
  • Provided those we serve with numerous ways to reach specific staff members
Alternatives Considered
Has all the features plus Zoom Meeting integration. Pricing is very competitive. Zoom Webinar is a cut above similar products, so having them all in the same family makes it easier for our staff, most of whom are not technical.
Other Software Used
May 07, 2021

Game Changing System...Don't Waste Your Time Looking at the Others

Verified User
Manager in Information Technology
Higher Education Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We implemented Zoom Phone across our organization. In the end, we had nearly 150 lines both in offices and in public spaces. We use Zoom Phone as our only supported institution-wide phone system. It replaced an antiquated Cisco UCaaS solution which had been in place for a number of years. Both the softphone and desk phones are deployed.
Pros and Cons
  • Call quality
  • Reporting
  • Ease of Use
  • Number Porting
  • Innovation
  • Support
  • Desk phone features
  • Canned Reports
Likelihood to Recommend
Zoom Phone just makes sense if you are already using Zoom Video. It's a natural extension, and provides a single pane of glass for all your communications needs. It integrates well with existing authentication setups, providing users with single sign on capabilities. It also does not consume as much Internet bandwidth as one might expect. The only use where I may question Zoom Phone's usage is in a small organization with under 20 users where it may not be affordable.
Zoom Phone Feature Ratings
Cloud PBX (5)
62%
6.2
Hosted PBX
100%
10.0
Multi-level Interactive Voice Response (IVR)
100%
10.0
User templates
10%
1.0
Call reports
50%
5.0
Directory of employee names
50%
5.0
Call Management (5)
80%
8.0
Answering rules
80%
8.0
Call recording
90%
9.0
Call park
70%
7.0
Call screening
70%
7.0
Message alerts
90%
9.0
VoIP system collaboration (4)
95%
9.5
Video conferencing
100%
10.0
Audio conferencing
100%
10.0
Video screen sharing
100%
10.0
Instant messaging
80%
8.0
Mobile apps (2)
80%
8.0
Mobile app for iOS
80%
8.0
Mobile app for Android
80%
8.0
Return on Investment
  • Calls actually come through, resulting in our users trusting our phone system again
  • Improved internal communication
  • Users can be reached anywhere, so they do not have to stay at their desk to wait for important calls
  • Voicemail is processed faster because it is translated to text
Alternatives Considered
The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Other Software Used
April 23, 2020

the greatest soft phone on the market!

Verified User
Employee in Human Resources
Outsourcing/Offshoring Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
We implemented Zoom Phone after implementing the Zoom App for video conferencing for 8 months. It is so much better to have a soft phone now and it is great to be able to have a license that allows phone calls and conferencing. It is very nice and easy to use. We can also use the phone app so that means we can use Zoom Phone from our Macs and when we are out of the office, calls get to our cell phones.
Pros and Cons
  • No need for a cell phone.
  • Record messages into texts on the app.
  • Excellent connectivity.
  • Find a way to synchronise the app on the phone and the app on the computer.
  • Integrating with Salesforce is not user friendly.
  • Porting takes too long from the carrier to Zoom.
Likelihood to Recommend
It only has been very well suited for us for the work we do. Recruiting: we make so many calls to candidates that sometimes using Zoom for conferencing in conjunction with Zoom Phone is great - we can keep track of all the calls, messages on the same app. This is so great. Now we also integrate with Salesforce so it is even better. No need to pay for cell phone, or Zoom Phone also works on a personal cell phone but it helps keep professional calls separate from private phone calls.
Zoom Phone Feature Ratings
Cloud PBX (5)
60%
6.0
Hosted PBX
N/A
N/A
Multi-level Interactive Voice Response (IVR)
100%
10.0
User templates
N/A
N/A
Call reports
100%
10.0
Directory of employee names
100%
10.0
Call Management (5)
80%
8.0
Answering rules
100%
10.0
Call recording
100%
10.0
Call park
100%
10.0
Call screening
N/A
N/A
Message alerts
100%
10.0
VoIP system collaboration (4)
100%
10.0
Video conferencing
100%
10.0
Audio conferencing
100%
10.0
Video screen sharing
100%
10.0
Instant messaging
100%
10.0
Mobile apps (2)
100%
10.0
Mobile app for iOS
100%
10.0
Mobile app for Android
100%
10.0
Return on Investment
  • ROI as we don't have other phone reimbursement expenses.
  • Separate private from professional calls on cell phones.
  • No more phone provider/carrier. Just 1 vendor: Zoom.
Alternatives Considered
It was a much cheaper option for us in terms of purchase of the license. It was easier to also have 1 vendor since we were already using Zoom for our conference calls. Adding Zoom Phone just made sense. Our employees travel so they were not at their desks to answer calls, now they get the calls through the computer or their cell phones but always with their professional numbers, not using their own private cell phone numbers.
Support Rating
10
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Other Software Used
Return to navigation